Tailored genderhealthccareOur care fits itself around you
We give support to trans- and genderdiverse people in their journey through the transition proces. Together with you and the members of your treatment team, we’ll shape the treatment plan for you. Whether you want to talk to your therapist online, face2face, or a mix of both, is completely up to you. We will adapt to your personal situation as much as possible. We’ll be reachable from 8am to 8pm via the phone, whatsapp or on social media. There’s an emergency number reachable between 10pm and 8am.
GenderspecialistWe are driven to deliver gender specialized care
Our organisation is specialized in genderhealthcare. That means that our medical specialist are trained to help trans- and genderdiverse persons. Our organisation is run by people who know the issues trans- and genderdiverse people can encounter first hand. Our team has a high representation of the LGBTIQAI+ community. With our team we can give you the best genderhealthcare.
Genderhealthcare networkWe work closely with partners to deliver outstanding genderhealthcare
Genderhealthcare is specialized in the medical part of your transition. Together with Genderhealthclinic and other specialized medical care facilities, we offer specialized care for trans- and genderdiverse people. This network of care consists of, among others, Medische Kliniek Velsen Noord, MC Bloemendaal, VUmc and UMCG.
Quality careGenderhealthcare strives every day to deliver you high Quality care
You and your wishes are the core of the healthcare we provide. By listening to the wishes of our clients, we’re able to continuesly improve the quality of care we provide. A client council is being formed, so they can provide us with advice from the client perspective. We are still looking for more members, so feel welcome to contact us if you are interested! The quality of our company is audited half yearly on ISO-standards, based on ZKN-norms, which helps us to keep improving as a care facility.
Discovery & Diagnosis
Our healthcare path consists of a minimum of 13 sessions to help you to discover your wishes in the gender transition. Based on the intake and evaluation of the healthcare need, your carepath will be determined with you. The minimal carepath takes 6 months and has 13 sessions, the longest carepath takes 18-24 months. You and the team determine what is needed together. During the process, the team and yourself will make a transition treatement plan in which you are prepared for the changes to come. You can choose to do the sessions online or face2face. That is up to you. The healthcare path, you can find in our healthcare path description.
Our psychologist and social worker will work with you during the medical transition phase to give you the necessary support with all the changes or challenges that you might face. During this phase, due to the hormonetherapy not only physical changes happen, but also psychological there can be quite some challenges. The psychologist or social worker will be the spider in the web to connect with all relevant organizations and caretakers that are needed for your successful transition. Would you like more or different support that you think we should develop? Contact us at email@example.com.
The doctor responsible for your hormone treatment works closely with you to provide you with the hormones you need. In your first appointnment we will discuss hormone treatment and fertility options. During this first session, your bodyweight, length and your bloodpressure will be measured. A bloodkit will be sent to you. Once the results are in, you will have a 15 minute appointment with the doctor. You will then be invited for a multidisciplinairy meeting with the psychologist, psychiatrist and your directing therapist. In this meeting the possibility of starting the hormone treatment will be discussed and if so, you will be provided with a subscription for the pharmacist. The first year you will have checkup meetings with the doctor every 3 months. After this first year such meetings will only take place if and when you consider surgery.
For people insured in the Netherlands with the insurance companies Zilverkuis/ Achmea or related brands, DSW these clients can have hormone treatmnent via Genderhealthcare. Clients insured by the insurances companies Menzis, CZ and VGZ need to register at Genderhealthclinic. The process in both cases remains the same.
In case of surgery, Genderhealthcare works together with MKVelzen Noord, MC Bloemendaal, VUMC, UMCG and in the near future with Genderhealthclinic.
Do you want to make your journey together with us? Make an appointment or sign up for our waitinglist here
Frequently asked questions:
Health Insurance Genderhealthcare 2023
For the year 2023 we have signed our contract with the following insurers;
- Achmea/ Zilverenkruis
- Caresq (EUcare)
The tariffs at for our care are based on the standards of the NZA, the Dutch healthcare authority. The tariffs per health insurer can be found in the following overview. Pay attention: With a restitutiepolis and a health insurer that has a contract with us, you will get a full reimbursement of the billed costs. When you have contracted care and a natura or combination polis, you will get a partial reimbursement of the costs. When you have a non contracted health insurer, please read the instructions in the FAQ concerning non-contracted care. For more information on this subject, check out; Keuzegids Zorgverzekering 2023 – Trans In Eigen Hand
Every year at the end of the year, we make sure that you, the client, know which health insurers we have a contract with. You will receive this information via the mailing list and it will be on the website as soon as it is known. If you have a contract with a health insurer who does not have a contract with us, it requires a lot of research on your part. Please read the information below carefully;
The rate we charge for care is the rate set by the NZA. The NZA is the regulator of healthcare, which indicates which rates are customary for the GGZ, among other things. Some health insurers apply their own rates, which may differ from the NZA rate. With both a reimbursement policy and a non-contractual policy, it is important for you as a client to find out the following carefully;
- What is the rate reimbursed by your health insurer and how does it relate to the NZA rate?
What percentage does the health insurer reimburse? Is this a percentage of their own rate or of the NZA rate? Note: If the health insurer says they will reimburse 100%, but it is 100% of their own rate and not the NZA rate, it could mean that you still won’t be reimbursed for everything.
- If the insurer won’t pay your bill, you, the customer, should contact your health insurer. They may not refuse to explain to you why they refuse to pay. Reasons could be;
- An error in their system
- Needing an authorisation
- Missing information
- Changed name after transition
- Missing or different gender compared to previous information from your health insurer
You, as a client of your health insurer, can often correct the required information with them. If the health insurer requires additional information from Genderhealthcare, you as a client must request this from us at firstname.lastname@example.org.
We have partnerships with the following partners:
- MK Velsen Noord
- MC Bloemendaal
We refer to:
- Genderteam VUmc for gender affirming operations
- Genderteam UMCG for gender affirming operations
We can issue expert statements from February 2023. Costs for this are:
- Clients: 75 euros
- Non-clients: 250 Euros plus 75 Euros.
Locations of Genderhealthcare are:
Until the 1st of April 2023: Kaap Hoorndreef 36, 3563AT
From the 1st of April 2023 untill the end of summer: Niasstraat 1, 3531 WR
Groningen – Paterswoldseweg 806, Ground floor, 9728 BM
If you were treated by a former stepwork, you can contact our healthcare planners via +31 20 2442020.
If you are receiving treatment from another gender team and are having problems, you can also report this to the care planners. They will then see how they can help you further.
Genderhealthcare was founded by Luiza de Oliveira Ferraz and Catharina Anastasia Romanova van Oranje-Nassau. They are the driving force behind Genderhealthcare, and wider behind Genderness. They have gathered around them a team of health professionals, health planners and a quality officer to carry the organisation.
Genderhealthcare has managed to achieve a stable financial and organisational situation – as planned – by the beginning of April 2022. Since then, Genderhealthcare has had a stable financial situation. In addition, the Inspectorate for Health Care and Youth recently issued an inspection report in which it clearly states that it has faith in the directors and the team of professionals that they provide good care with a good organisation, or will improve on the points indicated.
Since 1rst of June 2022 there is a supervisory board consisting of two members: Ron Leenders (chair/ insurance companies/ regulations and rules) and Medi Joon-Teitink (Finance).
You login via this link on to our clientportal.
For help with Genderhealthcare, a referral from a doctor, general practitioner or medical specialist is required. Psychologists can also refer in accordance with the rules of the Mental Healthcare in the Netherlands. We prefer to receive the referral letter digitally via ZorgDomein. Our AGB code is 73736880. The letter of referral can also be sent via zorgmail to email@example.com or by post to Kaap Hoorndreef 36, 3563AT in Utrecht.
Please include a brief history and also that you are referring for a suspicion of gender dysphoria.
Do you have any ideas you want to share with us, regardering your journey with Genderhealthcare? Is there something missing in the care we provide, that you think is essential? Do you have suggestions on making our locations more reachable or improve its accessibility? Is there any information missing on our website that you think we should add? Don’t hesitate! Get in contact with our quality- and compliance officer Meike van IJzendoorn, by sending her an e-mail.
Have you encountered a situation in your contact with Genderhealthcare, that has made you feel uncomfortable or unsafe? Or are you aware of a situation that you feel requires attention? Please know we find it very important to prevent or resolve any type of these situations, which is why we want to ask you to report them. You can do so by contacting the quality- and compliance officer Meike van IJzendoorn, by sending her an e-mail. Of bel ons algemeen nummer en vraag naar Meike van IJzendoorn.
Genderhealthcare is forming a clientcouncil, to provide them with advice from the clients perspective. This council will consist of members that are currently clients at Genderhealthcare. The council consists of a minimum of 3 and a maximum of 5 members. The council will discuss topics that can improve the quality of the care and the organization itself, with the boardmembers of the company. Currently we have one council member and that’s why we want to ask you to join! Please contact us if you’re interested.
Genderhealthcare heeft een cliëntenraad ingesteld. Deze cliëntenraad bestaat uit leden die bij Genderhealthcare client zijn. De raad bestaat uit minimaal drie en maximaal vijf leden. De cliëntenraad bespreekt met de bestuurder onderwerpen die de kwaliteit van de zorg en de organisatie verbeteren. We hebben nu 1 cliëntenraad lid. We roepen jullie expliciet op deel te nemen in onze cliëntenraad.
The council has been set up per 7th october 2021 and the contract can be found here.
The profile for the chairperson can be found here.
The profile for member of the clientcouncil can be found here.
Recently we have recieved many questions, as to why the right gender is not recorded in all of our dossiers. First of all, we always try to make sure we use the right pronouns in our correspondence with you. We as an organisation find this of the utmost importance. We always motivate our suppliers actively to adress our clients accordingly.
There are however some limitations in the healthcare sector, when it comes to taking care of healthinsurance returns or dealing with any information based on your social security number (BSN). This unfortunately prevents us from always using the correct gender or pronouns in correspondence. This can occur in the following situations:
- Making doctors prescriptions with the “Landelijk Schekel Punt”
- Sending returns to the healthinsurance.
We have noticed that in these two specific situations, it’s neccessary to refer to the registered gender in the “basisregister”. We’re hard at work with the company that manages our dossiers (Zorgadmin by Prosoftware), to change the registryform for our dossier. We expect to have fixed this by the end of 2022.
Genderhealthcare’s waiting time is now 104 weeks The oldest registration dates from 3 January 2020 and the newest from 6 September 2022.
Because Stepwork went bankrupt and Genderhealthcare did not accept any new clients at the beginning of this year, there have been no new registrations on the waiting list in the period August to March 2022. That is 9 months. Therefore, we count on a waiting time of 104 weeks. In the coming period, we will issue more precise waiting times based on the number of people registered in certain periods.
Then log into our client portal via this link and go through all the steps. Within 10 working days you will receive the waiting list documents. After you have completed these documents and uploaded them to the Genderhealthcare client portal, we will place you on our waiting list. You will receive information about the organisation and your place on our waiting list every 3 months.
We work on the basis of a process. During the intake interviews (2-3), we determine together with you what your level of care is (based on the HONOS+). Based on this, the length of your course at Genderhealthcare is determined together with you. After that, the following healthcare processwill be followed in at least 13 sessions.
You can best reach Genderhealthcare at: by calling +31 (0) 20 2442 020, via whatsapp +31 (0) 20 2442 020 or via email: firstname.lastname@example.org.
Please contact us at email@example.com with the topic: “i want to help”.
- If you are a professional, to see all of our vacancies online please visit our linkedin page.
- If you are a client: please mail us or make an appointment at our website for more information.
The supervising therapists are: Leo Harks (clinical psychologist), Anjo van Lieshout (GZ-psychologist), Steven Matthijsen (psychiatrist).
The therapists are: Annick den Hartog (psychologist), Barbara Loomans (Psychologist), Biyanka Jagbandhan (psychologist), Dionysia Papavasalieou (psychologist), Amy Barnett (psychologist), Thomas Achterbergh (psychologist), Pauline van Uijen (psychologist) and Daphne van der Zanden. We also have a doctor Anouk Jacobson. We are currently recruiting three-four additional psychologists and a GZ psychologist. This will bring our capacity to a total of 700-750 trans people that we have in treatment.
Futhermore, our healthcare planners are Gerbrich Coehoorn and Mark Hoogendoorn. And for our Quality & Compliance, Iris Botermans is working hard to achieve the best quality for our genderteam.
You can request access to your file via firstname.lastname@example.org. Our care planners will then make your file available for you in the client portal.
We have noticed that dispite making our no-show policy more strict, there are often clients that do not show up to planned appointments without giving notice. That’s why from now on you will get a confirmation of your appointment via email, an extra email as a reminder before your appointment as well as an sms on your phone 24 hours beforehand. This will give you all the opportunities to cancel or reschedule your meeting if this is neccessary. If you do not show up to your appointment and have not given us notice in advance that you won’t be able to attent, we will charge you the full amount of the appointment.
We have to work together to provide good and accesible gender healthcare, which means we also have to count on your participation during your trajectory with Genderhealthcare!
The “Landelijk Kwaliteitsstatuut GGZ’ describes the quality norms a healthcare provider needs to obide to, to be able to coordinate the care for an individual client in mental healthcare (GGZ). It specifies the roles, tasks and responsibilities of the coordinating ‘regiebehandelaar’ and other care providers in the different aspects of the healthcare proces. The qualitystatus of Genderhealthcare is based on this. Via this link you can find the whole document (in Dutch).
The following proces can be followed, in case of any form of complaints occuring within Genderhealthcare, Genderhealthclinic and Gendertalent:
- Talk to your therapist, social worker or coach about the complaint. If you would like assistence with this, you can contact our compliance officer. They can talk you through these steps. Contact them via email@example.com.
- You can always follow any of the two following steps;
- An Internal complaint procedure, in which our compliance officer will help you through all the steps. You can read about this proces on the algemene voorwaarden pagina .
- An External complaint procedure via Klachtenportaal zorg: This organisation takes care of our external complaint procedure. You can find more information here: here.
- If both of these options didn’t help you the way you wanted, you can contact the Geschillencommissie. Click hier for more information.
If you have any questions regarding this topic, call us on +31 20 2442 020 or contact us via firstname.lastname@example.org with subject: complaints.
You can find our privacy protocol here .
To be able to process all the administration regarding your trjectory, we need to have all the correct information about you as soon as possible. If anything changes in your personal information (gender, name, adress, other) or if you change your health insurance and/or policy, we want to ask you to inform us of this as soon as possible via email@example.com.